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Fall 2023 Systems & Services Report

Advancing Innovation with Technology

Academic technology-related systems and services help to amplify innovative teaching, learning, and research practices at UMD. With over 150 metrics from 36 data sources, the current report provides a high-level overview of the implementation and uses of our campus's most impactful technologies.

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Fall 2023 Fast Facts

first takeaway



Distinct academic technology trends are emerging.

ELMS-Canvas, Zoom and Panopto remain central hubs for students and instructors. For instance, 82% of students log into ELMS-Canvas on a typical day during the semester. Mobile polling is showing substantial growth as an example of systems and services that allow students to integrate their own devices into learning.

second takeaway



New resources are addressing community needs.

For example, we have an average response time to urgent classroom technology issues of 3 minutes and 32 seconds, supported by software that allows us to address issues proactively. A new accessibility tool, Ally, was launched in July 2023 in ELMS-Canvas courses and has already supported over 30,000 alternative format downloads.

third takeaway



DIT continues to build new connections with the UMD community.

The UMD app was opened over 3 million times and was reimagined to include new student modules and event information. DIT partnered with the campus community and attended an unprecedented 36 outreach events, from large ones such as the First Look Fair to smaller, more targeted events for advisors and other audiences.

Looking for more details?

Click on the sections below to learn more about how DIT supports the teaching, learning, and research missions of the University of Maryland. 

Download the printable version.

core academic technology tools

Core Academic Technology Tools

Learning Management System 



Online Meetings 



Online Video Lectures 


integrated academic tools

Integrated Technology Tools

Student Engagement 

PointSolutions, Piazza, VoiceThread



Gradescope, Turnitin






it services and support

IT Services and Support

IT Live Support 

Service Desk, Terrapin Tech


Classroom Technology Support


IT Self-Service 

DIT Knowledge Base and Media Studio

learning and collaboration

Learning and Collaboration

DIT Website




Teaching and Learning Transformation Center


IT Outreach

Outreach Activities and Trainings

network and infrastructure

Network and Infrastructure

WiFi Activity


Virtual Private Network (VPN)

previous reports

Read Previous Reports

See how academic technology trends at UMD have evolved over time!



Have more insights? Contact us at


The data for this report were collected, analyzed, and visualized by the Academic Technology Experience Reporting team:

Tiffany Pao, MEd | Research Analyst

Alia Lancaster, PhD | Reporting & Analytics Manager

Jonathan Engelberg, PhD | Research Analyst


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