This page includes information for those who need to explore technology-related alternative options that will enable teaching and learning online or working remotely during prolonged campus closure. The following categories were created based on technology-related concerns and feedback we received through the campus-wide surveys deployed to faculty, students, and staff during the second week of March 2020.

HARDWARE & SOFTWARE

TEACHING & LEARNING

OTHER

 

I need access to a laptop

  • DIT’s Terrapin Tech is currently waiving the fees for loaner laptops for students. (Note: The few laptops remaining are reserved to meet student needs. We regret the inconvenience.) If you would like to borrow a laptop, please fill out the Technology Loaner Request form. You will need to review and sign the loaner agreement and provide a mailing address in order for us to ship you the requested equipment via FedEx. You will log into the loaner laptop using your Directory ID and password and Multi-Factor Authentication. You will have administrator rights on the laptop, so you can install applications and make configuration changes. Feel free to install software available from UMD’s TERPware site.
     

  • If you decide to buy a new laptop, you may explore the Terrapin Tech options via the online shop. We will gladly deliver the laptop if you are located on campus, and there is a shipping charge if you choose to send the laptop to an off-campus address.
     

  • If you are a student and need assistance selecting the right configurations while buying a new laptop, you may want to consult the collection of recommended computer specifications for the schools that we have prepared to help you to make an informed decision that meets your academic needs. If you are an instructor or staff member interested in buying a new personal laptop, please contact us at terpstore@umd.edu for personalized professional assistance.

 

I need access to software or hardware

  • For software licenses, please visit TERPware to access many software packages available at no additional cost for University of Maryland, College Park students, faculty, and staff. Popular products like Microsoft Office, Adobe Creative Cloud, and more are available for institutional, work-at-home, and personal use. If you need assistance accessing or installing software please contact us at itsupport@umd.edu. The DIT Service Catalog can also be a helpful resource if you are looking for computing solutions provided to the UMD community.
     

  • For discipline-specific software (different than the options offered by the Division of IT on TERPware) or hardware (ex., 3D printing and laser cutters), please contact your department or your college/school IT support office.
     

  • Here are some resources for certain discipline-specific online teaching contexts such as studio, performance, and production-based courses, laboratories, and simulations.

 

I need access to a reliable network

  • DIT has temporarily expanded its technology loaner program to include mobile hotspots, also known as portable Wi-Fi devices. These devices access cellular signals and convert 3G and 4G signals to Wi-Fi and vice versa, creating a mobile Wi-Fi network that can be shared by multiple devices within about 10 meters, including tablets, smartphones, and laptops. Unfortunately, mobile hotspots are no longer available. Vendors are unable to provide us with additional units. We regret the inconvenience.

     

  • Another option is using a smartphone to connect with other devices. Many smartphones enable the creation of a mobile hotspot through tethering, accessing the phone's existing cellular data connection. Please contact your cell phone carrier to explore your options if you do not have a personal hotspot available on your current plan (some internet providers are temporarily offering expanded mobile hotspot service to customers--see below for more information). You may also be aware of UMD’s cellular discount program or check local retailers that offer cellular discount programs.
     

  • DIT is working to extend university Wi-Fi coverage for UMD parking lots that will allow students and faculty to learn and teach from their cars (see current outdoor Wi-Fi coverage on the UMD campus). If you have traveled back home, there are institutions around the U.S. and the rest of the world where eduroam is available.
     

  • You may contact local internet providers who are currently participating in the FCC’s Keep Americans Connected Pledge by creating special offers to customers who need immediate and temporary access to the internet. Here are some examples:

    • Comcast offers free Wi-Fi for 2 months to low income families plus all Xfinity hotspots are free to the public during this time.
       

    • Charter Communications is offering free Spectrum broadband and Wi-Fi access for 60 days.
       

    • AT&T offers open hotspots, unlimited data to existing customers, and $10/month plans to low income families.
       

    • Verizon has posted no special offers, but is following the FCC pledge.
       

    • Sprint is following the FCC pledge, will provide unlimited data to existing customers, and, starting Thursday, March 19, 2020, will allow all mobile hotspot-capable handsets to enable hotspots for 60 days at no extra charge.
       

    • T-Mobile is following the FCC pledge, plus offering unlimited data to existing customers, and, coming soon, will allow all handsets to enable hotspots for 60 days at no extra charge.
       

 

I need access to a webcam and/or microphone

 

I need access to a headset

 

I need access to a document camera

Here are three possible ways to use tech and items that you might already have to create your own document camera:

I need assistance teaching/learning online

  • As previously indicated, we have created keepteaching.umd.edu as the main source of information for both instructors and students. This website provides guidance, strategies, and resources for making a swift change to your course delivery or course participation by leveraging the appropriate technologies. It also includes resources for faculty and students who are inexperienced with online courses. If you need help beyond the guidance and resources found at keepteaching.umd.edu, here are some options for support:

 

I need to access the Libraries’ course reserves and interlibrary loan services

 

I need an online ID verification and proctoring solution

  • To address concerns related to academic integrity when teaching and learning remotely, we are in the process of procuring Honorlock, which will be integrated within the ELMS-Canvas platform. The technology provides on-demand proctoring services requiring no scheduling, headaches, or bulky software downloads. A web-camera is needed for online proctoring. We prioritize academic integrity and are continually exploring innovative ways to hinder cheating. We will communicate with all instructors as soon as this resource is available for use.

 

I need help with online meetings, office hours, calls, and chat

  • To support online teaching, learning, and remote work, the Division of IT offers and supports the following tools:

    • Zoom - the latest adopted web and video conferencing system available to UMD students, faculty, and staff. It allows users to host meetings, schedule office hours or appointments, and participate in and record meetings using intuitive user interfaces such as waiting rooms. Zoom supports meetings with up to 300 participants and has the ability to save session recordings to the cloud or onto a local device. First-time users should access Zoom by visiting umd.zoom.us. Afterwards, Zoom can be accessed via ELMS-Canvas integration or by visiting umd.zoom.us. Appointments scheduled through Zoom can be automatically saved to your calendar. Zoom supports Linux for all meetings, including those hosted on your personal meeting ID and those with H. 323/SIP devices. Zoom supports 32-bit and 64-bit distributions. For more instructions on how to use Zoom, see the Instructor’s Guide to Zoom or the Student Guide for Using Zoom in an ELMS-Canvas Course.
       
    • Cisco Webex - an online multi-platform service that enables UMD students, faculty, and staff to meet using multi-party conferencing and screen sharing. Webex supports meetings with up to 1,000 participants and has the ability to save session recordings to the cloud or onto a local device. Webex can be accessed via ELMS-Canvas integration or by visiting umd.webex.com. WebEx will support any Linux distribution as long as it meets the following minimum requirements: Kernel: 2.6 or later. X Lib: X11R6 or later compatible. C++ Lib: libstdc++ 6. Guide to Webex
       
    • Google Hangouts Meet - a voice, video, and chat application that can be accessed through UMD G Suite or TERPmail. Google Hangouts Meet supports up to 25 video participants and up to 250 total participants. Google Hangouts Meet does not allow for session recording. Guide to Google Hangouts Meet
       
    • Webex Teams - a messaging, online meeting, and white boarding tool available to UMD faculty and staff. It complements the Cisco Webex web conferencing system. A Team can have an unlimited number of members and a single space can hold up to 5,000 participants. Guide to Webex Teams

 

I need help with accommodations or adaptive technology

  • For information about how accommodations are implemented in online courses, we have created a resource for instructors and students.
     

  • Students may request accommodations or adaptive technology through the Accessibility and Disability Service (ADS).
     

  • University employees with disabilities experiencing challenges with completing their job duties while teleworking (that is, inability to use technology, not having the needed adaptive technology, software, or hardware, and so on) may seek assistance from these UMD offices:
     

 

I need help preparing to work remotely

  • Most UMD resources are easily accessible with an internet connection, while others require some set up. We have created keepworking.umd.edu to provide information you will need to access computing resources before you begin working remotely. It is our recommendation that you test your access to these applications from off campus before planning to work remotely.

 

I have questions about HIPAA and the use of information technology systems at UMD

 

I still have an unmet need for technology

  • What should you do if you did not have a chance to complete the campus-wide survey* or still have an unmet need related to technology? Please contact us at itsupport@umd.edu.

    *The campus-wide survey about technological readiness for learning and working remotely, deployed by the Division of IT was closed at 12:30 p.m. on Friday, March 13, 2020.

 

I have questions and concerns NOT related to technology

  • For questions and concerns not related to technology or assistance to teach, learn, or work online (such as GPAs, tuition, course fees, etc), please contact the appropriate UMD office that is equipped to provide you with accurate information.
     

  • This is undoubtedly a stressful time for many of us as we address shifts to our daily routines and structures. UMD is here to support you. For mental health-related questions or concerns, please visit the UMD virus info website or contact the UMD Health Center.