Voices

Voices are articles by UMD and DIT students, faculty, and staff about IT-related topics.

Customer Experience Matters

Author: 
Sam Porter, Assistant Manager, DIT Community Support and Outreach
Published On: 
Tuesday, 25 July 2017

This past May, as manager of the Service Desk call center, I attended the Help Desk Institute (HDI) Conference Expo 2017. HDI is an organization of technical support professionals in both the private and public sectors, and once a year, members gather to share ideas, present research, and participate in workshops. This year the conference was held at the National Harbor, just outside of Washington, D.C.

Student Awareness Project

Author: 
QUEST Farm team
Published On: 
Saturday, 25 February 2017

Hello! We are QUEST Farm, a team of undergraduate students representing the Quality Enhancement Systems and Teams (QUEST) honors program. As a part of our introductory class, BMGT190H, last semester we partnered with the Division of Information Technology in order to help raise awareness of DIT’s services. Our team soon realized that the DIT provides a variety of useful IT services such as computer repairs, help over the phone, and a tech shop with competitive prices, all of which students do not take full advantage of.

Understanding the UMD Classroom Experience

Author: 
Hilary Gossett, Assistant Director, Academic Facilities, Office of the Senior Vice President and Provost
Published On: 
Saturday, 25 February 2017

In the Spring of 2016, the Office of the Provost and DIT partnered to ask the question “what’s it like to teach in a UMD classroom?” The "Classroom Space and Technology Survey" was designed to collect candid feedback from our instructors regarding their experiences teaching in any one of the 320+ general-purpose classrooms on campus. The main objectives of the survey were to: