Leadership Letters

Delivering the Vision

Delivering the Vision

UMD students, faculty, and staff cultivate fearless ideas every day. The Division of IT strives to help you achieve your vision by providing secure, stable and modern systems and services. We also aim to make our services and information easy to request, access, and use. To support these goals, we have reinvented the way university community members engage with our division resources and support services.

We are pleased to introduce this new website, which is designed to be service-focused and architected to make it easy for you to find the services we provide, get support while using the services, report a problem when the services may not be working properly, or give us feedback as to how we can improve. Details about each service, such as who may use it, how to access it, and when it is available, are provided in the service catalog, which has been arranged into new categories and is also filterable by campus audience. Many catalog items have also become self-service, with the activation process automated through the catalog. Additionally, each catalog item is linked to our IT Library, which features new collections and houses more than 1,000 articles featuring how-tos and other information.

The new website also offers opportunities for community members to participate in creating the future of IT at UMD. You can submit your ideas and provide feedback about potential future system and service enhancements, learn about our governance groups and advisory partners, and discover IT communities of practice you may want to join.

You can also get information about IT security, peek into projects in progress, and see analytics about IT services and...

Read More of this Leadership Letter
-- From UMD faculty, students, and staff
Voices

Investing in Knowledge (and How We Manage It): Lessons Learned from ServiceNow's 2018 Conference

By: Leighanne Ellis, DIT Knowledge Management Team Lead

Benjamin Franklin said that "an investment in knowledge pays the best interest." I rather agree with him. I may be a bit biased though: My work is in Knowledge Management, and I am the team lead. To say that I am invested in learning and...

Read More of this Voices Article
-- IT service news and tips

Connections

UMD Google Accounts and Personal Data

Over a billion people rely on Google to complete an array of tasks. From crafting a complex spreadsheet to turning off a light, Google is deeply integrated in our personal and professional lives. This union isn’t always a transparent one.

The University of Maryland relies on Google to provide email to staff, faculty, and students. Spotlight investigated what Google may know about you...

Read More of this Connections Article

IT Insiders

December Last Chance Sale at Terrapin Tech
Graduation is coming (and so is Winter Break)! Visit Terrapin Tech during the week of December 9-16 to get any needed warranty repair work or tech support before you leave campus. There will also be discounts on Apple and Dell products -- your last chance before graduation and break to take advantage of your UMD educational discount! Show the sale flyer at the store to get a gift with purchase. Get details.

IT Security Awareness
As always, UMD community members and accounts are targets for online scammers. DIT can help you learn how to recognize attempts to trick you into providing critical personal data. Email itsec-consulting@umd.edu to schedule a presentation for an upcoming staff meeting.

Service Highlight - Lynda.com Online Training
Lynda.com is an online library of instructional videos and courses provided to UMD faculty, staff, and students covering the latest software, creative, and business skills to achieve their personal and professional goals. You can log in with your Directory ID and password and start learning any time!