Leadership Letters

Delivering the Vision

UMD students, faculty, and staff cultivate fearless ideas every day. The Division of IT strives to help you achieve your vision by providing secure, stable and modern systems and services. We also aim to make our services and information easy to request, access, and use. To support these goals, we have reinvented the way university community members engage with our division resources and support services.

We are pleased to introduce this new website, which is designed to be service-focused and architected to make it easy for you to find the services we provide, get support while using the services, report a problem when the services may not be working properly, or give us feedback as to how we can improve. Details about each service, such as who may use it, how to access it, and when it is available, are provided in the service catalog, which has been arranged into new categories and is also filterable by campus audience. Many catalog items have also become self-service, with the activation process automated through the catalog. Additionally, each catalog item is linked to our IT Library, which features new collections and houses more than 1,000 articles featuring how-tos and other information.

The new website also offers opportunities for community members to participate in creating the future of IT at UMD. You can submit your ideas and provide feedback about potential future system and service enhancements, learn about our governance groups and advisory partners, and discover IT communities of practice you may want to join.

You can also get information about IT security, peek into projects in progress, and see analytics about IT services and...

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-- From UMD faculty, students, and staff

Customer Experience Matters

By: Sam Porter, Assistant Manager, DIT Community Support and Outreach

This past May, as manager of the Service Desk call center, I attended the Help Desk Institute (HDI) Conference Expo 2017. HDI is an organization of technical support professionals in both the...

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-- IT service news and tips


Your Guide to the WebEx Transition

WebEx is now the Web conferencing solution at UMD. On August 30, 2017, Adobe Connect goes completely offline. Don’t let the transition take you by surprise. If you have video on Adobe Connect you would like to save, use our instructions to download your recordings to your...

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IT Insiders

Turning Technologies Classroom Response Tool for Summer Courses

If you plan to use Turning Point clickers for your summer course, encourage students to consider the newly available one-term license. Students must log in at the Online Store site with their University of Maryland email address to create an account and have access to UMD pricing.

Making the Switch from Adobe Connect to WebEx?

Need to know more about hosting an online meeting in your office? The Division of Information Technology Service Desk will be providing a free workshop several times this summer to help you get started. Register for free training sessions scheduled for June 20, July 7 or August 23.
Or, if you will be hosting students in an online classroom space or conducting online office hours, university instructors can learn more about these features of WebEx, as integrated in ELMS, through Learning Technology Institute workshops to be held June 1, June 15 or July 6.Registration is required.

How Many?

This spring, from the first day of classes to the last, there were 29,656 help cases and another 1,822 requests through the Service Catalog.

Summer Vacation

The IT Insider will be on summer vacation until Friday, August 18. To keep current with activities within DIT during the summer check the DIT Events page at