Leadership Letters

Serving University Aspirations

Jeff Hollingsworth, Vice President and CIO

The Division of Information Technology offers a wide range of services, including phones, email, network access, Wi-Fi, classroom and instructional technology, programming and support for administrative computing systems like Testudo and Payroll and Human Resources, and more. We provide tech support, ways to get computers and software, and resources to help learn to use them. We even offer consulting services related to technology use, business processes, project planning, software development, server operations, data security, and more.

While keeping all of these services running gives us lots to do on a daily basis, the actual purpose of these resources, and everything DIT staff members do, is to help University of Maryland students, faculty, administrators, staff, and researchers achieve their goals -- the ones they have now and the future ones that will come about. Contributing to the learning, teaching, research, innovation, planning, and day-to-day activities that happen at the university is an honor and we are proud to do it.

To help us continue improving how we partner with and support the university community, we are engaging in a new strategic planning process. To develop a strategic plan that is truly helpful, we need input from university community members of all sorts -- about DIT, what you need from us, and how you think those needs will be changing in the future. During the next months, we are going to hold listening sessions with different stakeholders and engage closely with UMD community members to learn what is working for them and what can we do to expand...

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-- From UMD faculty, students, and staff

Investing in Knowledge (and How We Manage It): Lessons Learned from ServiceNow's 2018 Conference

By: Leighanne Ellis, DIT Knowledge Management Team Lead

Benjamin Franklin said that "an investment in knowledge pays the best interest." I rather agree with him. I may be a bit biased though: My work is in Knowledge Management, and I am the team lead. To say that I am invested in learning and...

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-- IT service news and tips


Six Ways Video and Audio Can Improve Learning--ATI Media Studio Resources Can Help

Are you seeking new ways to engage your students? Adding audio and video elements to the traditional classroom (and to the online one) can improve learning and make things more interesting. The Academic Technology and Innovation (ATI) Media Studio,...

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IT Insiders

Keep Teaching Webinars and Drop-in Clinics Scheduled
Do you have a question about strategies for moving your course online? Do you have a quick question about ELMS, Honorlock, or content accessibility? Webinars and clinics are scheduled daily (Monday-Friday) at 11 a.m., noon, and 3 p.m. Access them from the Getting Started page at keepteaching.umd.edu.

Virtual Classroom Support
If you used Panopto, Webex, or Zoom in the physical classroom and have a question about the use of any of these tools via ELMS, drop by the Virtual Classroom Support Zoom room for a video chat between 7 a.m. and 10 p.m., Monday-Friday. Visit our Keep Teaching ELMS course space and select the Zoom link to connect with our classroom support team.

The DIT Service Desk and Terrapin Tech Are Open for Business
The Service Desk and Terrapin Tech are here to help you transition to online working and learning.  

The IT Service Desk call center is operating during the following hours:

  • Phone support (301.405.1500): Monday-Friday 8 a.m.-6 p.m.
  • Live chat and email: Monday-Friday 8 a.m.-8 p.m.

Terrapin Tech is processing orders via email and our web store.

Issues with Zoom Meetings and Recordings in ELMS-Canvas
Some previously scheduled Zoom meetings/recordings may not appear on the Zoom homepage in ELMS-Canvas for faculty/students who did not create the meeting. Meetings/recordings will appear under “Course Meetings/Recordings > All My Zoom Meetings/Recordings,” which will display all Zoom meetings a user has created in ELMS-Canvas. Meetings and recordings will also display at umd.zoom.us. In the interim, it is recommended that faculty re-create the meeting and share the meeting URL and/or recording with their students.

LinkedIn Learning Online Training History
LinkedIn Learning is an online library of instructional videos and courses provided to UMD faculty, staff, and students covering the latest software, creative, and business skills to achieve their personal and professional goals. UMD customers were transitioned to LinkedIn Learning from lynda.com in 2019. Training history was migrated to the new system for UMD customers, including all completed and in-progress training, certificates, and playlists. However, to keep your training history, you'll need to log into the system by March 31, 2020.