Leadership Letters

Serving University Aspirations

Jeff Hollingsworth, Vice President and CIO

The Division of Information Technology offers a wide range of services, including phones, email, network access, Wi-Fi, classroom and instructional technology, programming and support for administrative computing systems like Testudo and Payroll and Human Resources, and more. We provide tech support, ways to get computers and software, and resources to help learn to use them. We even offer consulting services related to technology use, business processes, project planning, software development, server operations, data security, and more.

While keeping all of these services running gives us lots to do on a daily basis, the actual purpose of these resources, and everything DIT staff members do, is to help University of Maryland students, faculty, administrators, staff, and researchers achieve their goals -- the ones they have now and the future ones that will come about. Contributing to the learning, teaching, research, innovation, planning, and day-to-day activities that happen at the university is an honor and we are proud to do it.

To help us continue improving how we partner with and support the university community, we are engaging in a new strategic planning process. To develop a strategic plan that is truly helpful, we need input from university community members of all sorts -- about DIT, what you need from us, and how you think those needs will be changing in the future. During the next months, we are going to hold listening sessions with different stakeholders and engage closely with UMD community members to learn what is working for them and what can we do to expand...

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-- From UMD faculty, students, and staff

Investing in Knowledge (and How We Manage It): Lessons Learned from ServiceNow's 2018 Conference

By: Leighanne Ellis, DIT Knowledge Management Team Lead

Benjamin Franklin said that "an investment in knowledge pays the best interest." I rather agree with him. I may be a bit biased though: My work is in Knowledge Management, and I am the team lead. To say that I am invested in learning and...

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-- IT service news and tips


Six Ways Video and Audio Can Improve Learning--ATI Media Studio Resources Can Help

Are you seeking new ways to engage your students? Adding audio and video elements to the traditional classroom (and to the online one) can improve learning and make things more interesting. The Academic Technology and Innovation (ATI) Media Studio,...

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IT Insiders

Security Enhancement for Zoom Recordings
All new UMD Zoom recordings are hosted on UMD Panopto servers instead of Zoom servers. UMD Panopto is the institutional platform for lecture capture and media management. This change took effect January 5, 2021. Information about the new process is available in the support article Zoom to Panopto Media Hosting Integration.

Get Ready for Your Spring Course with Instructional Technology Webinars
Are you in need of an ELMS-Canvas revamp or more tips for group work and communicating with students online? Start the new year off right by prepping and refreshing your online Spring 2021 courses. Coming up: "Reboot Your Course for Spring," “DIY IT Accessibility,” "Zoom: Secure Strategies for Student Engagement," and more! Review webinar descriptions and join us in January to increase your academic technology skills.

Winter Hours
Some DIT services are now operating with adjusted hours that will continue through Winter Session, including the IT Service Desk and Terrapin Tech. Get more details.