Leadership Letters

Delivering the Vision

UMD students, faculty, and staff cultivate fearless ideas every day. The Division of IT strives to help you achieve your vision by providing secure, stable and modern systems and services. We also aim to make our services and information easy to request, access, and use. To support these goals, we have reinvented the way university community members engage with our division resources and support services.

We are pleased to introduce this new website, which is designed to be service-focused and architected to make it easy for you to find the services we provide, get support while using the services, report a problem when the services may not be working properly, or give us feedback as to how we can improve. Details about each service, such as who may use it, how to access it, and when it is available, are provided in the service catalog, which has been arranged into new categories and is also filterable by campus audience. Many catalog items have also become self-service, with the activation process automated through the catalog. Additionally, each catalog item is linked to our IT Library, which features new collections and houses more than 1,000 articles featuring how-tos and other information.

The new website also offers opportunities for community members to participate in creating the future of IT at UMD. You can submit your ideas and provide feedback about potential future system and service enhancements, learn about our governance groups and advisory partners, and discover IT communities of practice you may want to join.

You can also get information about IT security, peek into projects in progress, and see analytics about IT services and...

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-- From UMD faculty, students, and staff

What Makes Terrapin Tech Special?

By: Michael Hooker, Manager, Terrapin Tech

Terrapin Tech quietly turned 11 years old in November 2017. The store has been a fixture on campus during that time. We’ve experienced a few changes over the years, but we’ve never strayed from our purpose: providing...

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-- IT service news and tips


What is VPN?

You may have heard the words “virtual private network” or its acronym VPN mentioned by the computer savvy. But what does it mean? And how does VPN work? And also, why should you care?

The truth is, VPN is a critical part of staying safe online, which is why it’s important for all of us to understand how it works and when to use it.

IT Insiders

Last Chance to Save on LabMan 2018 Registration

LabMan (the Academic Lab Management Conference) will be May 22-24 at the University of Maryland! Early bird registration ends soon -- save $50 if you register by April 24. Online registration closes Tuesday, May 15. See the schedule outline, learn about preconference workshops, and more.

Caption This! How to Edit Automated Captions in Kaltura

The Kaltura media management system generates captions, but editing them will make them more accurate and better for everyone. Learn how to navigate the intricacies of editing automated captions in Kaltura at our May 4 Lunch & Learn! Registration is recommended.

Innovations in Teaching and Learning Conference

Learn how UMD instructors are transforming the classroom experience at the 24th annual Innovations in Teaching and Learning Conference in the Edward St. John Learning and Teaching Center on Friday, May 11. While the conference is free, registration is required.

The Lightboard Has Arrived!

The Lightboard is a pane of illuminated glass allowing the creation of video-based lessons that include instructor interaction with handwritten notes and drawings. You face your learners as your writing glows in front of you. DIT's learning technology strategy team can make it happen for you! Request your demonstration today.