Leadership Letters

Delivering the Vision

Delivering the Vision

UMD students, faculty, and staff cultivate fearless ideas every day. The Division of IT strives to help you achieve your vision by providing secure, stable and modern systems and services. We also aim to make our services and information easy to request, access, and use. To support these goals, we have reinvented the way university community members engage with our division resources and support services.

We are pleased to introduce this new website, which is designed to be service-focused and architected to make it easy for you to find the services we provide, get support while using the services, report a problem when the services may not be working properly, or give us feedback as to how we can improve. Details about each service, such as who may use it, how to access it, and when it is available, are provided in the service catalog, which has been arranged into new categories and is also filterable by campus audience. Many catalog items have also become self-service, with the activation process automated through the catalog. Additionally, each catalog item is linked to our IT Library, which features new collections and houses more than 1,000 articles featuring how-tos and other information.

The new website also offers opportunities for community members to participate in creating the future of IT at UMD. You can submit your ideas and provide feedback about potential future system and service enhancements, learn about our governance groups and advisory partners, and discover IT communities of practice you may want to join.

You can also get information about IT security, peek into projects in progress, and see analytics about IT services and...

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-- From UMD faculty, students, and staff

Customer Experience Matters

By: Sam Porter, Assistant Manager, DIT Community Support and Outreach
Customer Experience Matters

This past May, as manager of the Service Desk call center, I attended the Help Desk Institute (HDI) Conference Expo 2017. HDI is an organization of technical support professionals in both the...

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-- IT service news and tips


Using Multi-Factor Authentication to Protect UMD Accounts

Multi-factor Authentication
On December 4, 2017, all University of Maryland faculty and campus leaders must use multi-factor authentication to log into online resources that use the Central Authentication System (CAS). Affected systems include G Suite for Education (Gmail, Drive, etc.), ELMS, UMEG, and Testudo.
What is Multi-Factor Authentication?
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IT Insiders

IT Accessibility
Web Accessibility Kickoff
DIT is hosting a Web Accessibility Kickoff meeting to get UMD community members’ feedback on the new interim Web accessibility policy and to discuss potential ways to collaborate. Join us Friday, October 13 from noon to 1:30 p.m. in 1224 Edward St. John Learning & Teaching Center. Please RSVP for the kickoff meeting by Monday, October 9!
Lunch & Learn
Learning Technology Institute Lunch & Learn
Learn about “Smart, Fair and Consistent Grading with the Canvas and Turnitin Rubric Tools” on October 20. Bring a lunch and enjoy dessert and beverages provided. Free and open to the university instructional community, however registration is required.
Multi-factor Authentication
Secure Your Login with MFA
By December 4, 2017, all UMD faculty members (including GAs) and campus leaders (including deans, directors, department heads, and above) must use multi-factor authentication to log into all university resources that use the Central Authentication System (CAS). More than 1,200 people enrolled this week! You can opt in at any time, but on December 4, it will become required.
Terps Love Tech for Learning
Terps Love Tech for Learning!
Outcomes from the Research Technology Service Survey (number of respondents = 836) indicated that customized training and website hosting and development were among the services in highest demand across the UMD community. Be on the lookout for updates from DIT concerning how we can increase access to these services across campus.