Leadership Letters

Serving University Aspirations

Jeff Hollingsworth, Vice President and CIO

The Division of Information Technology offers a wide range of services, including phones, email, network access, Wi-Fi, classroom and instructional technology, programming and support for administrative computing systems like Testudo and Payroll and Human Resources, and more. We provide tech support, ways to get computers and software, and resources to help learn to use them. We even offer consulting services related to technology use, business processes, project planning, software development, server operations, data security, and more.

While keeping all of these services running gives us lots to do on a daily basis, the actual purpose of these resources, and everything DIT staff members do, is to help University of Maryland students, faculty, administrators, staff, and researchers achieve their goals -- the ones they have now and the future ones that will come about. Contributing to the learning, teaching, research, innovation, planning, and day-to-day activities that happen at the university is an honor and we are proud to do it.

To help us continue improving how we partner with and support the university community, we are engaging in a new strategic planning process. To develop a strategic plan that is truly helpful, we need input from university community members of all sorts -- about DIT, what you need from us, and how you think those needs will be changing in the future. During the next months, we are going to hold listening sessions with different stakeholders and engage closely with UMD community members to learn what is working for them and what can we do to expand...

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-- From UMD faculty, students, and staff

Investing in Knowledge (and How We Manage It): Lessons Learned from ServiceNow's 2018 Conference

By: Leighanne Ellis, DIT Knowledge Management Team Lead

Benjamin Franklin said that "an investment in knowledge pays the best interest." I rather agree with him. I may be a bit biased though: My work is in Knowledge Management, and I am the team lead. To say that I am invested in learning and...

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-- IT service news and tips


Six Ways Video and Audio Can Improve Learning--ATI Media Studio Resources Can Help

Are you seeking new ways to engage your students? Adding audio and video elements to the traditional classroom (and to the online one) can improve learning and make things more interesting. The Academic Technology and Innovation (ATI) Media Studio,...

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IT Insiders

Using Coursemail to Communicate With Students
This summer, Coursemail was transitioned from UMEG to Google Groups and added to the ELMS Management Tool (EMT). If instructors wish to communicate with students outside of ELMS-Canvas, you can use EMT to create Coursemail lists. See Create and Manage Coursemail Lists in the IT Library for more details. Additionally, at noon on Tuesday, September 24, DIT will host a 30-minute Learning Technology Design Lunch & Learn Webinar demonstrating the new Coursemail setup and features. Get more details about the session and the Webex webinar link.

ELMS-Canvas Faculty Tutorial
The recently updated ELMS-Canvas Faculty Tutorial course space is available to acclimate instructors to the numerous and varied tools that ELMS-Canvas provides to both communicate with and assess students. If you are new to the learning management system or just want to tweak your understanding of a specific tool, the tutorial space can help you get up and running in no time.

Self-Service Password Changes
Would you like to be able to change your Directory password if you forget it without contacting the Service Desk? If you have a phone that can receive text messages, you can add it to your Directory profile as a recovery phone so that you'll be all set to get yourself reconnected in the future.

Modified Service Hours September 27
DIT offices, including Campus Information Services, the Service Desk, Classroom Support, Terrapin Tech, and Software Licensing, will close early on Friday, September 27, 2019. Get additional details.