Leadership Letters

Serving University Aspirations

Jeff Hollingsworth, Vice President and CIO

The Division of Information Technology offers a wide range of services, including phones, email, network access, Wi-Fi, classroom and instructional technology, programming and support for administrative computing systems like Testudo and Payroll and Human Resources, and more. We provide tech support, ways to get computers and software, and resources to help learn to use them. We even offer consulting services related to technology use, business processes, project planning, software development, server operations, data security, and more.

While keeping all of these services running gives us lots to do on a daily basis, the actual purpose of these resources, and everything DIT staff members do, is to help University of Maryland students, faculty, administrators, staff, and researchers achieve their goals -- the ones they have now and the future ones that will come about. Contributing to the learning, teaching, research, innovation, planning, and day-to-day activities that happen at the university is an honor and we are proud to do it.

To help us continue improving how we partner with and support the university community, we are engaging in a new strategic planning process. To develop a strategic plan that is truly helpful, we need input from university community members of all sorts -- about DIT, what you need from us, and how you think those needs will be changing in the future. During the next months, we are going to hold listening sessions with different stakeholders and engage closely with UMD community members to learn what is working for them and what can we do to expand...

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-- From UMD faculty, students, and staff

Investing in Knowledge (and How We Manage It): Lessons Learned from ServiceNow's 2018 Conference

By: Leighanne Ellis, DIT Knowledge Management Team Lead

Benjamin Franklin said that "an investment in knowledge pays the best interest." I rather agree with him. I may be a bit biased though: My work is in Knowledge Management, and I am the team lead. To say that I am invested in learning and...

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-- IT service news and tips


Six Ways Video and Audio Can Improve Learning--ATI Media Studio Resources Can Help

Are you seeking new ways to engage your students? Adding audio and video elements to the traditional classroom (and to the online one) can improve learning and make things more interesting. The Academic Technology and Innovation (ATI) Media Studio,...

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IT Insiders

Making Events and Meetings Accessible to All
Do you remember a time when people around you broke out in laughter, but you didn’t hear the joke? Be careful not to leave out information for some people in your audience. Presentations that are accessible to people with disabilities are also inclusive to many more audiences. This presentation (to be held on Zoom Tuesday, October 26, noon-1 p.m.)  will discuss ways to make your meetings and events accessible to everyone by providing all attendees with the tools they need to plan an accessible event. Registration.

Video Captioning: UMD Standard Overview and Best Practices
Learn about UMD captioning standard, and the best practices and services for video captioning for prerecorded and live video content. This Zoom webinar will be help Wednesday, October 27, 1-2 p.m. Registration

Using VoiceThread for Assignments
In this webinar on Wednesday, November 3, 1:30-2:30 p.m., find out about the different types of assignments instructors can create. Learn how to use the Assignment Builder to design quizzes, graded discussions, and individual student presentation and group assignments. Trainers will showcase a variety of examples from actual courses and have an open Q&A throughout the training. Registration

Cybersecurity Awareness Month
October is Cybersecurity Awareness Month, and here is something you can do to contribute to a secure UMD IT environment: Report all IT security incidents to DIT. Should you see indications of a security compromise on any UMD computer or involving any UMD account, contact DIT's security team at soc@umd.edu. DIT's security team will work with your local IT team to investigate and resolve any issues. Even if you or your local IT team are able to investigate and address the incident, it is important to contact DIT, so we have awareness of all security issues at the campus level.