Leadership Letters

Delivering the Vision

Delivering the Vision

UMD students, faculty, and staff cultivate fearless ideas every day. The Division of IT strives to help you achieve your vision by providing secure, stable and modern systems and services. We also aim to make our services and information easy to request, access, and use. To support these goals, we have reinvented the way university community members engage with our division resources and support services.

We are pleased to introduce this new website, which is designed to be service-focused and architected to make it easy for you to find the services we provide, get support while using the services, report a problem when the services may not be working properly, or give us feedback as to how we can improve. Details about each service, such as who may use it, how to access it, and when it is available, are provided in the service catalog, which has been arranged into new categories and is also filterable by campus audience. Many catalog items have also become self-service, with the activation process automated through the catalog. Additionally, each catalog item is linked to our IT Library, which features new collections and houses more than 1,000 articles featuring how-tos and other information.

The new website also offers opportunities for community members to participate in creating the future of IT at UMD. You can submit your ideas and provide feedback about potential future system and service enhancements, learn about our governance groups and advisory partners, and discover IT communities of practice you may want to join.

You can also get information about IT security, peek into projects in progress, and see analytics about IT services and...

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-- From UMD faculty, students, and staff
Voices

Customer Experience Matters

By: Sam Porter, Assistant Manager, DIT Community Support and Outreach
Customer Experience Matters

This past May, as manager of the Service Desk call center, I attended the Help Desk Institute (HDI) Conference Expo 2017. HDI is an organization of technical support professionals in both the...

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-- IT service news and tips

Connections

Phishing

Phishing

Phishing: A strange looking word with serious connotations. Phishing is engineering a situation in order to steal personal information over the Internet, typically so it can be used for unlawful activities. Read on to learn about five of the most common types of phishing.

Phishing is the the act of sending emails to solicit personal information. Cybercriminals craft their emails to...

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IT Insiders

Multi-factor Authentication

Multi-factor Authentication

Reminder: By December 4, 2017, all UMD faculty members (including GAs) and campus leaders (including deans, directors, department heads, and above) must use multi-factor authentication to log into all university resources that use the Central Authentication System (CAS). Get more details at it.umd.edu/MFA.

Technology Fee Proposals

Technology Fee Proposals

UMD community members are invited to submit proposals for using Student Technology Fee funds online before 5 p.m. on Friday, February 2, 2018. Each year, a portion of Student Technology Fee funds is allocated to award projects proposed by UMD community members. Successful proposals should aim at providing strategic enhancements to campus-wide IT services. Please review the proposal guidelines for more information.

In-Video Quiz Update

In-Video Quiz Update

The Kaltura in-video quiz tool will be updated to bring it into conformance with UMD accessibility standards on Wednesday, December 6. The Kaltura "IVQ" feature is a unique way to keep students engaged during online instruction and integrates with the ELMS gradebook. See the "Creating Interactive Video Quizzes in Kaltura" article in the IT Library for details.