The Division of Information Technology wishes you a restful Winter Break and productive new year.

DIT offices will be closed Monday, December 23 through Wednesday, January 1. We will reopen on Thursday, January 2, 2020.


IT Service Desk (301.405.1500) and Campus Information Services (301.405.1000)

The Service Desk call center will operate with reduced winter hours Tuesday, December 17 through Friday, January 24. The reduced hours will be 8 a.m. - 5 p.m. Monday - Friday.

Additionally, on Thursday, December 26, Friday, December 27 and Monday, December 30 from 9 - 11 a.m. and 2 - 5 p.m., Service Desk staff will respond to tickets received via email and voicemail only.

Normal business hours (8 a.m. - 10 p.m. Monday - Thursday and 8 a.m. - 6 p.m. Friday) will resume on Monday, January 27.


Classroom Support

Classroom Support will operate with reduced hours leading up to Winter Break:

  • December 10 (Reading Day): closed
  • December 11 - 14: 7:30 a.m. - 8 p.m.
  • December 15: closed
  • December 16 - 17: 7:30 a.m. - 8 p.m.
  • December 18 - 24: closed

Winter business hours resume on Thursday, January 2 and run through Friday, January 24: Monday - Thursday 7:30 a.m. - 7:30 p.m., Fridays 7:30 a.m. - 4:30 p.m.


Terrapin Tech

Terrapin Tech (1221 McKeldin - computer sales and support) will operate with reduced winter hours Tuesday, December 17 through Friday, January 24. The reduced hours will be 8:30 a.m. - 4:30 p.m. Monday - Friday.

Wednesday, December 18, 2019, is the last day for Terrapin Tech to order repair parts and mail devices in for repair. Sales, software support, and diagnostic services are available until Terrapin Tech closes for Winter Break. Ordering repair parts and device mail-ins will resume when Terrapin Tech reopens on Thursday, January 2, 2020.

Normal business hours (8 a.m. - 10 p.m. Monday - Thursday, 8 a.m. - 6 p.m. Friday, noon - 10 p.m. Sunday) will resume on Monday, January 27.


Production Services

CICS - service for MVS users:

  • Saturday, December 28 – normal Saturday service
  • Sunday, December 29 – normal Sunday service
  • All other days – normal holiday service

ARES - service for Web Administrative Applications:

  • Normal service

TESTUDO - service for Web Student Applications:

  • Normal service

Questions should be directed to the Service Desk at 301.405.1500.